REDS Mobile Autocare

Reds Mobile Autocare – Terms & Conditions & Refund Policy
ABN: 683 802 502
Phone: 0461 261 534
Email: redsmobileautocre1@gmail.com

1. Introduction
These Terms & Conditions outline the agreement between Reds Mobile Autocare (“we”, “our”, “us”) and the customer (“you”, “your”) for the provision of mobile automotive services within Queensland, Australia. By engaging our services, you agree to these terms.
2. Services Provided
We provide mobile mechanical services including but not limited to:
• Logbook servicing
• General mechanical repairs
• Diagnostics and fault-finding
3. Pricing & Payment
• All prices are in Australian Dollars (AUD) and include GST unless stated otherwise.
• Payment is due upon completion of the service unless prior arrangements are made in
writing.
• Accepted payment methods: cash, EFTPOS, direct bank transfer.
• Quotes are estimates only. Final pricing may vary if additional parts or labour are
required. Any additional work will be discussed and authorised by you prior to proceeding.
4. Parts & Warranties
• All parts supplied by us are covered by the manufacturer’s warranty.

• Labour warranty applies for 12 months or 20,000 km (whichever comes first) on work
carried out by us.
• No warranty applies to customer-supplied parts or customer-diagnosed faults due to the
risks associated with self-diagnosis and unverified component quality.
• Additional labour charges may apply where customer-supplied parts are incorrect, faulty,
or unsuitable.
5. Environmental Levy
An environmental surcharge applies to cover the correct disposal of waste oil, filters, and
other automotive fluids in compliance with environmental regulations.
6. Customer Responsibilities
• Ensure your vehicle is in a safe, accessible location for servicing.
• The vehicle must be parked on relatively flat ground to ensure safe working conditions.
• Provide clear access to the vehicle.
• Provide access to electricity and water where required to perform certain repairs or
servicing.
• Remove any personal belongings that may hinder work.
• Advise us of any known pre-existing issues, modifications, or safety concerns with the
vehicle.
7. Call-Outs, Cancellations & Rescheduling
• No call-out fee applies within our standard service area.
• A call-out fee will apply for locations outside our normal service area, advised at the time
of booking.
• If you cancel or reschedule within 24 hours of the booking, we reserve the right to charge
a cancellation fee if travel has already commenced.
• If we arrive and the vehicle is not accessible or safe to work on, a call-out fee may be
charged where applicable.
8. Returns Policy
We comply with the Australian Consumer Law (ACL), which guarantees your rights for
refunds, repairs, or replacements if a service or product fails to meet consumer guarantees.
You are entitled to:
• A refund or replacement if the product is faulty, unsafe, significantly different from the
description, or does not perform as promised.
• A repair if the problem is minor. If the repair is not done within a reasonable time, you
may request a replacement or refund.
Refunds will not be provided if:
• You change your mind after work has commenced.

• The issue arises from incorrect self-diagnosis or the use of customer-supplied parts.
• Damage occurs due to misuse, neglect, or continued operation of a vehicle after a fault is
identified.
9. Vehicle Condition & Risks
• We are not responsible for damage arising from pre-existing wear, corrosion, or faults
discovered during repairs (e.g. seized bolts, aged hoses, or unsafe modifications).
• We will take reasonable care, but some risk of incidental damage exists when working on
aged or previously repaired vehicles.
10. Liability
• We are not liable for any loss, damage, or injury caused by events beyond our control,
including delays due to parts availability, extreme weather, or road conditions.
• To the maximum extent permitted by law, we are not liable for indirect or consequential
losses such as towing fees, hire car expenses, loss of income, or inconvenience.
11. Digital Communication & Records
• Estimates, invoices, and approvals may be provided electronically via SMS or email.
• Electronic approvals (including SMS/email confirmation) are deemed legally binding.
12. Dispute Resolution
Any disputes should first be raised in writing. We will attempt to resolve all matters in good
faith before escalation.
13. Updates to Terms & Conditions
We reserve the right to update or amend these Terms & Conditions at any time when
required. The most current version will always be made available to customers upon
request.
14. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.
15. Acceptance of Terms
By booking or authorising work with Reds Mobile Autocare, you acknowledge that you have
read, understood, and agree to these Terms & Conditions, including our Refund Policy.

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