Effective Date: 1/08/2025

Business Name: redsmobileautocare

ABN: 683 802 502
Phone: 0461 261 534
Email: redsmobileautocre1@gmail.com

 

1. Your Privacy Matters

At Redsmobileautocare we are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we handle personal information when you book or use our mobile mechanic services.

2. What Information We Collect

We may collect the following types of personal information:

• Your full name

• Phone number and email address

• Residential or service location

• Vehicle details (make, model, rego)

• Service history or repair notes

• Booking and payment details

• Any additional info provided via our website or booking system

3. How We Collect It

We collect personal information when you:

• Make a booking through our website or MechanicDesk

• Contact us via phone, email, or social media

• Submit a contact form or quote request

• Use our website (through cookies or analytics tools)

4. Why We Collect Your Info

We use your information to:

• Schedule and manage mobile mechanic appointments

• Diagnose, repair, and maintain your vehicle

• Communicate about service updates or follow-ups

• Process payments and issue invoices

• Improve customer service and user experience

• Comply with legal and insurance requirements

5. Use of Third-Party Services

We may use trusted services such as:

• MechanicDesk for bookings and service history

• Secure payment gateways for transactions

• Google Analytics or similar tools to improve our website
  All third-party services are required to protect your data and use it only for its intended purpose.

6. Cookies & Website Analytics

Our website may use cookies to track visits, user preferences, and improve performance. You can disable cookies via your browser settings.

7. Storage & Security

Your information is stored securely and only accessible by authorised personnel. We take reasonable steps to prevent unauthorised access, loss, or misuse of your data.

8. Access & Corrections

You have the right to:

• Request access to the personal information we hold

• Request corrections if your information is outdated or inaccurate
  To do so, please contact us using the details below.

9. How to Contact Us

If you have questions about your privacy or would like to make a request or complaint, contact:

Reds Mobile Autocare

Email: redsmobileautocare1@gmail.com

Phone: 0461261534

Service Area: Based in [Minden], serving Ipswich, Springfield, and surrounding QLD areas.

10. Policy Updates

We may update this policy from time to time. The latest version will always be available on our website with an updated effective date.

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